Frequently Asked Questions (FAQ's)
Shopping Information
How do I find a product?
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Do you offer international shipping?
Yes, we provide international shipping to select countries. Shipping fees and delivery times may vary based on your location.
Payment Information
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and digital wallets. For detailed information, please refer to our Terms of Use.
Is my payment information secure?
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
What is your return policy?
We offer a 14-day return policy on most items. For detailed information, please refer to our Terms of Service.
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. And contact our customer support team at support@tiqwear.com with your order details.
Who pays for the return shipping?
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. In such cases, TiqWear will cover the return shipping cost. We recommend using a trackable shipping method to ensure your return reaches us safely.
Can I exchange an item?
Exchanges are subject to availability. Please contact our customer support team to check if an exchange is possible for your specific situation.
Ordering from TiqWear
How do I place an order?
To place an order, browse our product pages, select your desired items, and click on the “Add to Cart” button. Once you’re ready, proceed to checkout to complete your purchase.
Can I track my order?
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
What should I do if I receive the wrong or damaged item?
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. You can reach our customer support team by emailing support@tiqwear.com. We will assist you in resolving the issue, whether through a replacement or a refund.